G Hotels Family Program Terms

The following terms apply to all members of the G Hotels Family.
These terms for the G Hotels Family program are valid as of June 1, 2025.

General Terms

1. You must be at least 18 years old to join the G Hotels Family.
2. Membership is free and can be joined at any time via the G Hotels website or the hotels own web site and at hotel receptions.
3. After registration, members can access their profile with their phone number, where the bonus balance is also visible.
4. To earn bonuses, your membership must be confirmed when making the reservation or at the latest upon check-in.
5. Incorrectly awarded bonus may be revoked afterwards.
6. Package tours, group reservations, complimentary visits, and bookings via third-party channels are not eligible for bonuses.
7. Each membership can only be registered to one individual. Companies, groups, and conference bookers cannot become members.
8. G Hotels reserves the right to change terms and benefits, with notice via at least one channel (website or email).
9. Only reservations made through G Hotels' own booking channels entitle you to discounts and benefits.
10. Individual bookings through business travel channels also qualify for bonuses if the customer has a corporate agreement with G Hotles.
11. Membership is valid until further notice. Discontinuation of the program will be announced 3 months in advance.
12. G Hotels may cancel membership due to misuse. A member can also cancel their membership in writing (on their member page, by sending a message under: support).

Earning and Validity of Bonuses

1. Bonuses accumulate from the date of joining. Bonuses can be used only on your next hotel visit (in connection with a purchase).
2. Bonuses can be earned for one room and for another room with under-18s from the same household.
3. A 5% bonus is earned on the final hotel bill total, including restaurant charges added to the room bill (excluding alcohol and third-party products/services).
4. Bonuses can be redeemed at the hotel during payment, e.g., for the room, restaurant, or minibar.
5. Bonuses will appear in your account after your visit.
6. Bonuses are valid through the end of the following year from the earning date.
7. If the point total is incorrect, a bonus registration request must be made directly to the hotel.
8. Bonuses cannot be transferred to another person.

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